Privacy Policy

Last Updated: June 26, 2026
Version: 1.0

Shiloh CA LLC, including Shiloh Counseling, Shiloh Consulting, DGTBM, Inc., and affiliated programs, projects, educational initiatives, websites, and services ("we," "our," or "us"), are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, register for events, participate in educational programs, request services, contact us, or otherwise interact with our organization.

This policy applies to all websites, educational programs, counseling services, consulting services, training programs, public resources, and affiliated initiatives operated by Shiloh CA LLC and its affiliated brands.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms
• Appointment requests
• Intake forms
• Registration forms
• Surveys
• Webinar registrations
• Event registrations
• Billing information
• Other communications you voluntarily provide

We may also automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies
• Analytics and performance data

How We Use Information

We may use information to:

• Respond to inquiries
• Schedule appointments
• Provide counseling, consulting, educational, training, or support services
• Communicate regarding appointments, programs, services, webinars, events, resources, and other administrative matters using communication methods authorized by the individual, including SMS/MMS where consent has been provided
• Respond to client-initiated communications
• Provide billing and payment information
• Improve website performance and user experience
• Maintain website security
• Meet legal, ethical, regulatory, contractual, and professional obligations

Mobile Messaging Privacy & Carrier SMS Compliance Notice

To support compliance with carrier requirements for Application-to-Person (A2P) messaging, Shiloh CA LLC provides the following notice:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This notice is intended to clarify our mobile messaging practices. It does not limit disclosures that are reasonably necessary to provide requested services, facilitate treatment, payment, healthcare operations, comply with legal obligations, or otherwise operate our business using trusted service providers acting on our behalf under appropriate contractual, legal, or professional obligations, as described elsewhere in this Privacy Policy.

SMS and Text Messaging

Administrative SMS/MMS communications are sent only to individuals who have provided appropriate consent or who have initiated text communication with Shiloh CA LLC, consistent with applicable law and carrier requirements.

We may communicate with prospective clients, existing clients, participants, customers, and other authorized individuals using SMS or MMS text messaging for administrative and logistical purposes.

Examples include:

• Responding to inquiries initiated by prospective clients
• Initial contact following a referral when the individual has requested or is reasonably expected to receive contact
• Appointment reminders
• Appointment confirmations
• Scheduling and rescheduling appointments
• Telehealth meeting links
• Billing reminders and payment links
• Requests to complete intake forms or other administrative paperwork
• Program updates
• Customer support
• Responding to client-initiated text messages
• Other administrative communications related to requested services

Text messaging is not intended for psychotherapy, clinical counseling, crisis intervention, diagnosis, treatment recommendations, emergency communications, or the exchange of sensitive clinical information. Clinical matters should be discussed during scheduled sessions or through other approved communication methods.

Consent to Receive SMS Messages

Individuals may opt in to receive administrative SMS/MMS communications from Shiloh CA LLC through one or more of the following methods, as applicable:

• Completing and signing a written intake, consent, registration, or communication preferences form.
• Providing verbal consent during a telephone call, telehealth appointment, or in-person meeting.
• Submitting a website form that includes SMS consent.
• Sending an email requesting communication by text message.
• Initiating a text message to one of our publicly available business telephone numbers and subsequently confirming their preference to continue receiving administrative SMS communications.
• Any other legally permissible method of obtaining documented consent.

Before ongoing SMS/MMS communications begin, individuals are informed that:

• Message frequency may vary.
• Message and data rates may apply.
• They may reply STOP at any time to opt out.
• They may reply HELP for assistance.

Consent to receive SMS messages is voluntary and is not required to receive professional services. Individuals may decline SMS communications and choose another available communication method.

Consent may be withdrawn at any time by replying STOP, notifying us directly, or using any other opt-out method we provide.

Information Sharing

We do not sell personal information.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

We may share information with trusted service providers, vendors, contractors, business associates, payment processors, website hosting providers, scheduling platforms, electronic health record providers, telehealth providers, analytics providers, communication providers, or other organizations as reasonably necessary to operate our business and provide requested services.

These providers are contractually or legally required to maintain appropriate safeguards for the information they receive.

We may also disclose information:

• When required by law
• To comply with legal process
• To protect the safety of individuals
• To facilitate treatment, payment, healthcare operations, or other authorized business operations
• As otherwise authorized by the individual

Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Services

Our websites, educational materials, and communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party organizations.

Children's Privacy

Our services are not directed toward children under the age of 13 without appropriate parental involvement and consent where required by law.

Certain professional services may also have additional eligibility requirements depending on applicable laws, regulations, or professional standards.

Changes to This Policy

We may revise this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date.